Operations

BOPIS

Buy Online, Pickup In Store. The retail order pattern where a customer buys online and collects in person. On the operations side, it consumes pick-and-pack labor at the store rather than carrier capacity.

Where this fits

The day-to-day vocabulary of running deliveries. Routes, waves, drops, manifests, ETAs, SLAs. These are the units operators reason in, and the inputs every downstream model needs.

Related terms

Cross-dock: A facility where inbound freight is unloaded and reloaded onto outbound vehicles directly, without sitting in storage. Used to consolidate or reshuffle loads in transit.
TMS: Transportation Management System. The system of record for shipments and freight movements. Older TMS platforms model shipments; Nash sits above them and orchestrates the live decisions a TMS records after the fact.
SLA: Service-Level Agreement. The contracted performance threshold: on-time rate, delivery window, refund triggers. The thing operators are graded against.
ERP: Enterprise Resource Planning. The system of record for finances, inventory, procurement, and HR at a larger business (SAP, Oracle, NetSuite, Microsoft Dynamics). Logistics decisions Nash makes show up in the ERP as completed transactions; the ERP rarely makes them.
ETA: Estimated Time of Arrival. The single most-checked field in any delivery operation. Quality of an ETA is a function of how live the data underneath it is.