Smarter Coordination, Stronger Privacy, and More Control Across Workflows

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New Features

• Staggered Arrivals AI Agent: Staggered Arrivals AI Agent helps optimize staggered arrival time coordination to ensure efficient delivery scheduling and reduce congestion at pickup and dropoff locations. This feature allows staggered task arrivals and is fully configurable via the portal. 

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• Face Masking AI Agent: The Face Masking AI Agent automatically detects and pixelates faces in proof-of-delivery photos to ensure the privacy of individuals involved in deliveries. 

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• Structured Prompt-to-Response Timeline: We’ve redesigned the activity timeline to group prompts, tool calls, and responses into cohesive conversation cycles. This makes AI-driven workflows easier to follow and audit.
• Grouped Tool Calls Under Phases: Tool calls are now visually nested under phase updates (e.g., 'Investigating', 'Implementing'), offering a clearer progression of work.
• Compact Passing Quality Checks: Multiple 'passed' quality check rows condense into a single summary, reducing timeline clutter.

• Refund Request Experience: The refund submission page now displays separate Original, Requested, and Approved Amounts, providing more transparency in every step for both providers and customers during review. 

• Enhanced Route Optimization Analytics: Added performance tracking and analytics improvements for route optimization operations, including usage data and simulation insights.

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Improvements

Smarter Dispatch Controls 

• Dynamic Dispatch: Dynamic Dispatch settings now include advanced customization of dispatch strategies and intuitive presets like “Balanced” and “Promise-Based,” giving teams precision without sacrificing usability.
• The Bird’s Eye Map View now includes drop-off and pickup time tags and business information for faster operational decisions. 

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Unified Icons & Timeline Consistency

• Improved Timeline Icons: Cleaner, more intuitive visual language across the platform. Timeline icons now follow a standardized system for improved readability and consistency.

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Messaging & Notifications Enhancements

• Custom notification configurations expanded to additional sandbox environments. This helps users to test real-world use cases.
• Improved timing instrumentation across the notification pipeline to identify and address performance bottlenecks.
• Support for custom SMS sender settings, including Twilio accounts and alphanumeric sender IDs

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Platform Performance Optimizations

• Faster, more reliable message handling.
• Notification pipelines now support asynchronous webhook processing, reducing delays and improving throughput.

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What’s Fixed 

• Resolved intermittent errors in delivery rescheduling workflows and timeline evaluations.
• Fixed cache connection delays affecting notification performance. 
• Corrected missing report data and improved dashboard query handling for faster load times.

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