Weekly Dispatch: April 28, 2025

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‍⚙️ Dispatch

• Add additional pickup time buffer by a configureable duration
• When dispatch fials, a specific failure reason is displayed in the portal
• Auto-reassignment upon cancellation is now conditional and will not be triggered based on specific cancellation reasons.

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‍📱 Engage

• Triggers now support API-driven notifications
• Create notification triggers based on specific events

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🤖 AI

• AI powered driver feedback report

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🕹️ Control

• Trigger notifications can now be directed to Zendesk & Pylon
• Provider and driver names remain visible when the details panel is closed
• Triggers have been enhanced to support the selection of multiple zones
• Improved UI is now live for the Report Incident page
• Define and add custom events through the Triggers system.
• Additional configuration options are now available for "Status Triggered Too Early" events

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🖥️ Platform

• Enhanced functionality added to the Update-job API
• GetZone API returns restrictions

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