“Overall, integrating with Nash has been a great experience. We were impressed with the Nash team’s ability to quickly understand our front end experience and adjust the integration accordingly.”
ANALYST REPORT · DECEMBER 2025
2025 Gartner® Market Guide for Last-Mile Delivery Technology Solutions.
The last mile is becoming the most critical, and most complex, layer of logistics.
In our opinion, this Market Guide provides an in-depth look at how delivery orchestration sits at the core of last-mile solutions, enabling more service options while maintaining control over cost, capacity, and customer experience.
Nash · Representative Vendor
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- Trends and capabilities Gartner sees as critical for modern delivery operations
- How enterprises are using AI and orchestration to reduce cost-to-serve
- How leading organizations are preparing for 2026 delivery complexity
RECOGNITION
Nash has been recognized as a Representative Vendor in the 2025 Gartner® Market Guide for Last-Mile Delivery Technology Solutions.
INSIDE THE REPORT
What you'll learn.
An objective view of the last-mile market to help you plan your 2026 strategy and beyond.
The forces shaping the last-mile delivery technology landscape.
The key requirements driving evaluation, the workflows being prioritized, and where vendors are still falling short.
The capabilities Gartner identifies as critical for modern delivery operations.
From orchestration and dispatch to in-flight intervention and post-purchase experience.
How enterprises are using AI and orchestration to reduce cost-to-serve and grow revenue.
Where agentic AI is moving from experiment to production, and what that unlocks operationally.
How leading organizations are preparing for 2026 delivery complexity.
Service expansion, digitalization priorities, and the architecture decisions that hold up under scale.
The last mile is becoming the most critical, and most complex, layer of logistics.
FINDINGS
Where logistics leaders are placing their bets.
39%
Service-choice expansion
The top priority for logistics functions over the next five years, per the 2025 Gartner Future of Logistics Survey.
35%
Digitalization of processes and offerings
Right behind service-choice as a stated investment priority shaping last-mile roadmaps.
#1
AI is the top funded supply chain initiative
Adopting generative and agentic AI is the most-funded supply chain technology initiative in 2025.
TESTIMONIALS
More from Gartner Peer Insights™
What leaders in the Last-Mile Delivery Technology Solutions market are saying about working with Nash.
Reviews from
“I really appreciate that Nash has helped us take back control over our customer’s delivery experience.”
“Nash’s greatest strengths are its scalability, flexibility, and real-time visibility. Standouts include Dynamic Dispatch Strategies, auto-reassignment, configurable triggers, and the TMS/delivery application features.”
Discover the most intelligent platform in last-mile logistics.
Request a copy of the analyst report, or talk to Nash directly.
Request a copySOURCE & DISCLAIMERS
Gartner, Market Guide for Last-Mile Delivery Technology Solutions, By Oscar Sanchez Duran, Nathan Lease, 15 December 2025.
GARTNER and PEER INSIGHTS are trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.