Industries

Cold chain

Grocery, pharma, restaurants. Temperature-controlled storage and transit for perishables and pharmaceuticals. A break in the chain (a 30-minute warm window during a handoff) damages the product, breaks the SLA, and in regulated categories, breaks the law.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

Pick-and-pack: Grocery, retail, 3PL. The warehouse step where humans (or robots) pull individual items from inventory and assemble them into the order. The first leg of fulfillment, before anything moves outside the building.
Hyperbatching: Grocery. Routing many orders together with smart sequencing to maximize delivery density without breaking promise windows. Where simple batching pairs two orders, hyperbatching weighs cost, capacity, time-to-door, and SLA risk across many orders at once.
Curbside: Retail, grocery. Customer collection at the store entrance without going inside. The handoff happens in the parking lot, from store associate to driver. Cousin of BOPIS with a shorter dwell.
Ship-from-store: Retail. Using a retail store's existing inventory as a fulfillment node for online orders. Turns excess store stock into same-day delivery capacity and shortens the last-mile leg from a regional DC to the customer.
Chain of custody: Pharma, healthcare, age-restricted goods. Documented, signed-off handoffs that prove a controlled item moved through verified hands at every step. Required for prescriptions, lab samples, alcohol, tobacco, and high-value freight.