Industries

Pick-and-pack

Grocery, retail, 3PL. The warehouse step where humans (or robots) pull individual items from inventory and assemble them into the order. The first leg of fulfillment, before anything moves outside the building.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

Cold chain: Grocery, pharma, restaurants. Temperature-controlled storage and transit for perishables and pharmaceuticals. A break in the chain (a 30-minute warm window during a handoff) damages the product, breaks the SLA, and in regulated categories, breaks the law.
Hyperbatching: Grocery. Routing many orders together with smart sequencing to maximize delivery density without breaking promise windows. Where simple batching pairs two orders, hyperbatching weighs cost, capacity, time-to-door, and SLA risk across many orders at once.
Curbside: Retail, grocery. Customer collection at the store entrance without going inside. The handoff happens in the parking lot, from store associate to driver. Cousin of BOPIS with a shorter dwell.
Ship-from-store: Retail. Using a retail store's existing inventory as a fulfillment node for online orders. Turns excess store stock into same-day delivery capacity and shortens the last-mile leg from a regional DC to the customer.
Chain of custody: Pharma, healthcare, age-restricted goods. Documented, signed-off handoffs that prove a controlled item moved through verified hands at every step. Required for prescriptions, lab samples, alcohol, tobacco, and high-value freight.