Industries

LTL

Transportation & Logistics. Less-than-truckload freight. Shipments too small to fill a trailer alone, consolidated with other shippers' loads. Different pricing model, different SLA shape, different routing logic than full truckload.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

Click-and-collect: Grocery, retail. The British and European cousin of BOPIS: customer buys online, collects in-store. Same operational shape with regional naming differences.
Pallet: Distribution, B2B. The standard wholesale shipping unit, typically wood, 48 by 40 inches in North America. Quantities, weights, and routing are usually expressed in pallets, not parcels.
Substitution: Grocery. When a SKU is unavailable at pick time and the picker swaps in a customer-approved alternative. Substitution rate is a real KPI; high rates cost satisfaction and refund margin.
Dwell time: Transportation & Logistics. The time a driver spends waiting at a pickup or drop-off facility, beyond the scheduled appointment. Drivers earn detention pay after a threshold; shippers absorb the cost. Reducing dwell is one of the largest cost levers in freight.
POS: Restaurants, retail. Point of Sale. The system that captures the customer's order at the moment of purchase (Toast and Square in restaurants; Lightspeed and Shopify POS in retail; NCR in supermarkets). Nash integrates at the POS so a delivery is created the instant the order is rung up.