Industries

Dwell time

Transportation & Logistics. The time a driver spends waiting at a pickup or drop-off facility, beyond the scheduled appointment. Drivers earn detention pay after a threshold; shippers absorb the cost. Reducing dwell is one of the largest cost levers in freight. Distinct from service time, which is the work at the stop itself.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

Pallet: Distribution, B2B. The standard wholesale shipping unit, typically wood, 48 by 40 inches in North America. Quantities, weights, and routing are usually expressed in pallets, not parcels.
OS&D: Transportation & Logistics. Over, Short & Damaged. The reporting category for shipment discrepancies: arrived with extra units (over), missing units (short), or visible damage (damaged). Triggers claims and adjustment workflows.
LTL: Transportation & Logistics. Less-than-truckload freight. Shipments too small to fill a trailer alone, consolidated with other shippers' loads. Different pricing model, different SLA shape, different routing logic than full truckload.
Same-day / Next-day: Commerce SLA tiers. Same-day promises delivery within hours of order; next-day promises by end of the following business day. Different cost structures, different network designs, different customer expectations.
Click-and-collect: Grocery, retail. The British and European cousin of BOPIS: customer buys online, collects in-store. Same operational shape with regional naming differences.