Industries

OS&D

Transportation & Logistics. Over, Short & Damaged. The reporting category for shipment discrepancies: arrived with extra units (over), missing units (short), or visible damage (damaged). Triggers claims and adjustment workflows.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

Dwell time: Transportation & Logistics. The time a driver spends waiting at a pickup or drop-off facility, beyond the scheduled appointment. Drivers earn detention pay after a threshold; shippers absorb the cost. Reducing dwell is one of the largest cost levers in freight.
Same-day / Next-day: Commerce SLA tiers. Same-day promises delivery within hours of order; next-day promises by end of the following business day. Different cost structures, different network designs, different customer expectations.
Pallet: Distribution, B2B. The standard wholesale shipping unit, typically wood, 48 by 40 inches in North America. Quantities, weights, and routing are usually expressed in pallets, not parcels.
White-label: Platforms. Operating a service under a customer's brand instead of Nash's. The customer's tracking page, notifications, and driver app all show the customer's logo and colors. Nash powers the orchestration; the customer owns the customer-facing surface.
LTL: Transportation & Logistics. Less-than-truckload freight. Shipments too small to fill a trailer alone, consolidated with other shippers' loads. Different pricing model, different SLA shape, different routing logic than full truckload.