Industries

Service window

Field services, B2B. The scheduled arrival window a customer is given (e.g., between 1pm and 3pm Tuesday). The narrower the window, the more pressure on dispatch precision and the more painful a missed slot.

Where this fits

Vertical-specific patterns shared by the operators Nash serves. BOPIS, click-and-collect, cold chain, ship-from-store, catering windows, multi-marketplace. Each carries operational nuance that Nash absorbs without forcing the operation to bend to the software.

Related terms

Empty miles: Transportation & Logistics. Distance driven without cargo. The single biggest source of preventable cost waste in trucking. Industry average runs 15-25%; the right dispatch logic compresses it.
Multi-marketplace: Restaurants. A merchant taking orders from several third-party delivery channels simultaneously alongside their own first-party flow. Each channel has its own SLA shape and dispatch logic; Nash absorbs the chaos into one orchestration plane the kitchen actually sees.
Backhaul: Transportation & Logistics. The return leg of a freight trip, ideally with cargo. Filling backhauls is the most direct way to kill empty miles and turn a one-way route into a round-trip economic.
Catering: Restaurants. Scheduled-in-advance, large-format orders for events, offices, and gatherings. Different SLA shape than on-demand: less time-critical at fulfillment, more time-critical on the drop, often with setup and serving requirements at delivery.
Lane: Transportation & Logistics. A recurring origin-to-destination route in freight. Carriers price and contract by lane (e.g., LA to Chicago); the same lane can carry very different rates depending on direction, season, and current capacity.